1. General terms and conditions of sale
1.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order and this forms a contract between us.
1.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
1.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
1.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
1.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
1.6 This contract is covered by English law.
2. How to place order
2.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
2.2 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
2.3 Shipping and packaging charges will be shown prior to you placing your order.
2.4 You will be required to pay for the goods in full at the time of ordering.
2.5 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.
2.6 Promotional prices only apply during the period stated.
2.7 All prices quoted on our website are in UK pounds (GBP) and will show the appropriate Value Added Tax at the current rate.
2.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
2.9 Once your order is complete we will notify you of the dispatch date.
3. Shipping and Packaging Charges
3.1 Goods will be dispatched from our warehouse within 15 working days and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 3.13.
3.2 We will deliver goods within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 3.13.
3.3 Your order may arrive in more than one delivery. Customers will not be charged for extra split shipments.
3.4 We can deliver our doors anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however, we are able to deliver to a mainland courier company on your behalf for onward shipping.
3.5 We will deliver the goods to the delivery address you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.
3.6 You may be required to assist the driver in offloading your order if it contains bulky or heavy items.
3.7 Disposal of packing materials is your responsibility.
3.8 If there is no one to accept the order on the scheduled delivery date the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
3.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
3.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
3.11 If the goods are lost or damaged please report this to us within two working days from the delivery day.
3.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.
3.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
3.14 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4. Cancellation and returns
4.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations
4.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone. Please refer to point 4.1 for items exempt from this term.
4.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
4.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
4.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been installed unless they are faulty. For exempt goods please see point 4.1
4.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
4.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract. Please see point 4.1 for exemptions.
4.8 We are not liable for any loss earnings due to late, incorrect or lost deliveries.
4.9 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points 3.10 and 3.11
4.10 This cancellation policy does not affect your legal rights – for example, if goods are faulty or miss-described.
5. Faulty Goods/ Guarantee
5.1 If there is a problem with the goods, please notify us by email providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 3.10 and 3.11 for time restrictions.
5.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
5.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
5.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked.
5.5 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
5.6 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the warranty claim.
5.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
6.2 We do not accept liability for any loss of profit or indirect losses as a consequence of using products sold on this website.
6.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.
7.1 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
7.2 You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998.